Entries by Alexandra Fricker


I recently got a call from a longtime customer asking me some questions about a boiler that a door-to-door salesman was trying to get him to rent. The homeowner told the salesman that he was under a maintenance plan with AtlasCare and that he was very happy with the service. The sales rep then assured […]

Emergency Repair vs Maintenance (Part 1)

Q. Emergency Repair vs Maintenance. Which is more important? When you have no heat or no cooling, would you be prepared to wait for service because our technician was doing maintenance routine work for other customers? The answer we hear categorically is that you are not. Our customers want and expect fast emergency service, and […]