Over the past couple of years, it has been a rare day when I have not received a phone call at dinner time from an overseas telemarketer trying to sell me duct cleaning, despite the best efforts of our government to establish do not call lists and issuing penalties for violators.
In January 2013 CBC Marketplace even did a segment on these companies, exposing the kind of work they do or, more accurately, don’t do. The existing lack of trust with duct cleaning services was the principal reason AtlasCare entered the business in the first place. Our customers wanted their ducts cleaned by someone they could trust. They sought someone who would not only do the work right, but who would also respect them and their home in the process.
I am proud to say that AtlasCare fits the bill completely in responding to what customers want in their duct cleaning. In the six years we have now been in the business, we have completed more than 5,000 duct cleanings to the complete satisfaction of our customers.
The message we want potential customers to know is that there are a number of ways to clean ducts and they are not all the same. You will find duct cleaners who use every method from a shop vac to sophisticated vacuum trucks and everything in between. It’s hard to see the finished product because it is enclosed inside the duct. Since the end product is so hard to see, we feel it’s important to let customers know our approach to duct cleaning so they can feel confident choosing our services.
First off, we use only the highest end truck mounted vacuum and compression systems, which is the only way to guarantee that the ducts will be completely cleaned.
In fact, this month we just added another truck to our fleet. We seal off all vents to ensure that dirt does not get blown back into the home. Should a vent cover ever come loose (a rare occurrence) it’s important that you are dealing with a contractor with good insurance coverage and a commitment to customer care so that things are cleaned up to your satisfaction.
We do little things like covering up the air conditioner coil so it doesn’t get plugged with dirt. We also protect your walls and baseboards from the impact of large vacuum hoses. And, of course, we put down the AtlasCare red carpet to protect your floors.
It isn’t that complicated to get into the duct cleaning business, which is why so many folks do it. Doing it right, though, takes a big investment in people and technology and a commitment to delivering what customers expect and more.